Privacy policy
Last updated: 12 November 2026
1. Who we are
AwaShop 360 (“we”, “us”) provides the AwaShop 360 mobile app for shop owners and their staff. Contact us at support@awashop360.com.
2. Information we collect
| What | Examples | Why |
|---|---|---|
| Account details | Name, email address, Google account profile (if you sign in with Google), business name, and phone number if you give it | To create your account, sign you in, restore your shop on a new phone, and contact you about your account |
| Shop records you enter | Items, prices, stock, sales, receipts, expenses, withdrawals, customer names and phone numbers you add, staff emails | To provide the app and to back up and sync your shop |
| Item photos | Pictures you take or choose for items (compressed before saving) | To show your items and back them up |
| Usage and device information | Screens visited, taps, app version, device model, crash reports | To understand how the app is used and to fix problems. Sales amounts and customer details are hidden from analytics recordings |
| Subscription status | Whether you are on the Free or Pro plan, renewal date | To unlock paid features. Payments are handled by Google Play; we never see your card details |
3. Camera, photos and files
The app uses the camera only when you scan a barcode or take an item photo, and opens your photos or files only when you choose one (for example an item picture or an Excel price list). The app does not use the microphone.
4. Where your data is stored
Your shop records are stored on your phone first, so the app works offline. When you are signed in, they are also backed up to secure cloud services we use to run AwaShop 360: Supabase (sign-in and account details), Turso (shop records), Cloudflare (item photos and this website), Resend (emails), Microsoft Clarity (usage analytics, which you can turn off in Settings) and Sentry (crash reports, without names, emails or shop records). These providers process data on our behalf and may store it outside Nigeria, with appropriate safeguards.
5. How we use your information
- To run the app: record sales and stock, calculate profit, print and share receipts.
- To back up your shop and restore it when you sign in on another phone.
- To let staff you invite use your shop with the permissions you choose.
- To improve the app, fix bugs and prevent misuse.
- To send you important service messages. With your agreement, we may also invite you to our WhatsApp community.
We do not sell your personal data and we do not use your shop records for advertising.
6. Sharing
We share data only with the service providers listed above (and Google Play for payments), when you ask us to (for example when you share a receipt on WhatsApp), or when the law requires it.
7. Your rights
Under the Nigeria Data Protection Act 2023 and other laws that apply to you, you can ask to access, correct, download or delete your personal data, and withdraw consent at any time. You can turn off usage analytics in the app settings. To make a request, email support@awashop360.com.
8. Keeping and deleting data
We keep your data while your account is active. You can delete your account in the app (More → Delete account) or on our delete account page. We then delete your account, shop records and photos from our systems within 30 days, except records we must keep by law.
9. Security
Data is sent over encrypted connections. Each shop’s records are kept in a separate database, and only you and the staff you invite can access them.
10. Children
AwaShop 360 is a business tool and is not meant for children under 13.
11. Changes
If we change this policy we will update the date above, and tell you in the app if the change is important.